Acceptance of these terms
These Terms of Service (“Terms”) form a binding agreement between you and Medtrix concerning your access to and use of the Medtrix website, account, dashboard, consultations, community, pharmacy, rewards, payments, and related services (collectively, the “Services”).
By creating an account, authorizing Google or Microsoft sign-in, clicking an acceptance control, or using the Services, you confirm that you have read and agree to these Terms and the Privacy Statement. If you do not agree, do not access or use the Services.
Who may use the Services
You must be legally capable of entering this agreement in your location. If you use Medtrix for a minor or another person, you represent that you have the legal authority and any consent required to act for that person. You may not use the Services if your access has been suspended or prohibited by law.
You are responsible for complying with laws and professional requirements that apply to you, including restrictions affecting healthcare, medicines, identity verification, financial transactions, or digital assets.
Accounts and connected sign-in
Medtrix uses Google or Microsoft authorization as its account sign-in method. You must authorize an account you control and keep that provider account secure. Medtrix does not receive your provider password.
- Provide accurate, current information and update profile information when it changes.
- Do not share access to your connected provider account or Medtrix session.
- Notify Medtrix promptly if you suspect unauthorized account use.
- Do not create deceptive, duplicate, automated, or fraudulent accounts.
- Complete identity or patient verification when reasonably required for a feature or transaction.
You are responsible for activity performed through your account unless applicable law provides otherwise. We may rely on information returned by the identity provider during a valid authorization flow.
Medical information and professional care
Medtrix provides technology that helps users locate information, coordinate appointments, communicate, and access participating professionals and service providers. General website, community, automated, medicine-catalog, or educational content is provided for informational purposes and is not a diagnosis, prescription, or substitute for advice from a qualified professional who has assessed you.
Healthcare professionals are responsible for their own clinical judgment, licensing, advice, and services. You should provide complete and accurate information, follow appropriate professional instructions, and seek an in-person assessment when recommended or when remote service is not suitable.
Appointments, pharmacy, community, and delivery
Appointments and consultations
Appointment times, professional availability, communication methods, fees, and expected duration may change. A booking request is not confirmed until the platform or provider indicates confirmation. You must use respectful, accurate communications and join scheduled services on time.
Medicines and products
Product availability, descriptions, pricing, and delivery estimates may change. Prescription products may require a valid prescription or professional review. You must not use the Services to obtain restricted products unlawfully, resell products without authorization, or provide false health or identity information.
Community features
Posts and messages may be visible to others and are not confidential medical consultations unless expressly identified as such. Do not publish another person’s personal or health information without lawful permission.
Fees, payments, tokens, and blockchain features
You agree to pay fees presented to you before confirming a paid service. Taxes, processing costs, network fees, conversion rates, refunds, and cancellation rules may depend on the selected service and payment method. You are responsible for checking recipient details and transaction information before approval.
Medtrix tokens, rewards, balances, or promotional credits are platform features unless expressly stated otherwise. They are not bank deposits, legal tender, guaranteed investments, or promises of profit. Eligibility, value within the platform, expiration, and redemption options may be changed to prevent abuse or reflect service availability.
Blockchain transactions may be irreversible and may involve network congestion, volatility, third-party wallets, smart contracts, or fees beyond Medtrix’s control. You accept the risks of a payment method you choose and must protect wallet credentials and recovery information.
Acceptable use
You may use the Services only for lawful, authorized purposes. You must not:
- Impersonate another person, misrepresent qualifications, or submit false health, identity, payment, or KYC information.
- Harass, threaten, exploit, discriminate against, or unlawfully expose information about another person.
- Use scraping, bots, automated registration, credential attacks, malicious code, or methods that disrupt or overload the platform.
- Attempt to bypass security, access controls, rate limits, account restrictions, payment rules, or provider authorization.
- Infringe intellectual property, privacy, confidentiality, publicity, or other legal rights.
- Promote dangerous medical misinformation, unlawful medicines, fraud, money laundering, or prohibited transactions.
- Reverse engineer or misuse the Services except where a restriction is prohibited by law.
We may investigate suspected misuse and cooperate with affected providers or lawful authorities when appropriate.
Content and intellectual property
Medtrix and its licensors retain rights in the platform, software, branding, layout, databases, and content supplied by Medtrix. Subject to these Terms, Medtrix grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose.
You retain rights you hold in content you submit. You grant Medtrix a non-exclusive license to host, store, reproduce, format, transmit, and display that content only as reasonably needed to operate, secure, improve, and provide the Services. You represent that you have the necessary rights and permissions for content you submit.
Feedback may be used by Medtrix without restriction or compensation, provided it does not identify you in a way prohibited by our Privacy Statement or applicable law.
Third-party services
The Services may connect to Google, Microsoft, healthcare professionals, pharmacies, payment services, wallet providers, blockchain networks, delivery providers, or external websites. Their own terms and privacy practices govern their services. Medtrix is not responsible for a third party’s systems, content, availability, or independent conduct, except to the extent required by law.
Links do not imply endorsement. Review third-party terms before authorizing or using an external service.
Suspension and termination
You may stop using Medtrix at any time. You may request account deletion as described in the Privacy Statement, subject to records we must retain.
We may limit, suspend, or terminate access when reasonably necessary to address security risk, suspected fraud, unlawful conduct, nonpayment, material breach, harm to another person, provider requirements, or legal obligations. Where practical and lawful, we will provide notice or an opportunity to address the issue.
Provisions that by their nature should survive termination will continue, including payment obligations, intellectual property provisions, disclaimers, limitations, dispute terms, and lawful record retention.
Service disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Medtrix does not promise uninterrupted operation, a particular medical or financial outcome, permanent availability of a professional or product, or that all content will always be complete, current, or error-free.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded. Medical services actually provided by a professional remain subject to duties that apply to that professional.
Limitation of liability and indemnity
To the fullest extent permitted by law, Medtrix will not be liable for indirect, incidental, special, exemplary, or consequential loss, or for loss caused by a third-party service, unauthorized account use, inaccurate information you provide, or events outside reasonable control.
Where liability cannot be excluded, it will be limited to the amount reasonably connected to the affected paid Service, subject to applicable law. These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury caused by negligence, or other liability that law does not permit us to limit.
You agree to be responsible for losses and reasonable costs arising from your unlawful use, your content, or your material breach of these Terms, to the extent permitted by law and proportionate to your responsibility.
Applicable law, disputes, and changes
These Terms are interpreted under applicable law without overriding mandatory consumer, privacy, healthcare, or digital-service protections available in your region. Before filing a formal claim, you and Medtrix should attempt in good faith to resolve the concern through the contact method below.
If part of these Terms is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer your account or this agreement without our permission; Medtrix may transfer this agreement as part of a legitimate business reorganization, subject to applicable law.
We may update these Terms for changes to the Services, risk, law, or business operations. The effective date identifies the latest version. Material changes will receive reasonable notice where required. Continuing to use the Services after updated Terms become effective means you accept them.
Questions about these terms
Contact Medtrix with a clear description of any question, complaint, or dispute relating to the Services or these Terms.
Include your account email and relevant transaction or appointment reference when applicable.